Bambusee creates natural sunglasses that benefit the craftsperson, the environment and you, the customer. All our sunglasses are handmade in Indonesia using environmentally friendly raw materials including recycled woods and natural stone. They are fitted with high quality lenses conforming to all European and American standards. Bambusee build on the skills and traditions of local craftspeople and there is neither discrimination nor child labour. We help to employ people living with HIV/ AIDS, rehabilitated drug users and other vulnerable groups. By purchasing Bambusee sunglasses you directly contribute to local charities in Indonesia. Through partnerships with the Indonesian Eye Doctors’ Association and the NGO Besi Pae, we are able to help support the millions of poorer Indonesians who suffer from eye problems. To date our supported programs in Eastern Indonesia have helped to facilitate over 2000 cataract and other eye operations, the training of eye doctors and the distribution of free glasses and sunglasses for those who cannot afford them themselves.
WE OFFER FREE SHIPPING!
What is your return policy?
Returns will be accepted 14 days from the purchase date free of charge provided the glasses are unworn, unused and still in their original condition and accompanied by all the original packaging and proof of purchase.
What warranty do you offer with your sunglasses?
We offer a 6-month warranty from date of purchase and guarantee our glasses to be free of any manufacturing or workmanship defects. Any sunglasses received in a defective condition or which become defective through normal wear and tear during the first 6 months can either be exchanged for new or the purchase price (minus original shipping costs) fully refunded. This warranty does not include scratches to lenses, shatter damage to stone frames due to dropping, sitting on or general lack of care.
How can I make a warranty claim?
All warranty claims must be submitted to us. You will need to contact us via "Ask Designer A Question" in Bambusee's sotrefront or in our product pages. Bambusee will review your claim and if accepted send you a message with the address to return the sunglasses to us.
How do I return my sunglasses?
Pack and secure your sunglasses in the original package if possible. To be properly processed, your return/exchange must include a copy of the email received from Bambusee. Ideally the sunglasses should be dispatched using a shipping company with a tracking facility. You will then know when the package arrives and it is not lost in transit. Bambusee is not responsible for any packages sent to us that may be lost in transit.
How long will it take to get a pair of sunglasses covered by warranty replaced?
Your claim will be processed in 7 days. Once processed, replacement sunglasses will be sent to you immediately at the address provided with the original order.